The Tennis Plan – Terms of Use

Last updated: May 12, 2026

Welcome to The Tennis Plan. These Terms of Use ("Terms") form a binding agreement between you and The Tennis Plan ("Tennis Plan," "we," "us," or "our") and govern your access to and use of our mobile app, website at thetennisplan.com, and related services (together, the "App").

Please read these Terms carefully. By creating an account, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

Important: Section 16 contains a binding arbitration agreement and class action waiver that affect your legal rights. Please read it carefully.

1. Definitions

"Coach" means a tennis professional who lists services, accepts bookings, and is paid through the App.
"Player" means a user who books lessons, joins matches, or otherwise uses the App as a consumer of coaching or community features.
"User" or "you" means any person who accesses the App, including Coaches and Players.
"Content" means any text, photos, video, ratings, reviews, messages, profile information, or other material posted to or through the App.
"Booking" means a request or confirmed reservation for a lesson, session, match, or other service offered through the App.

2. About the App; Marketplace Disclaimer

The App is an online marketplace and software platform that connects independent tennis Coaches with Players, and that helps Players find and organize matches and community play. We provide the technology and tools; we do not provide tennis coaching, instruction, or athletic services ourselves.

Coaches are independent contractors. Coaches who use the App are not our employees, agents, partners, or joint venturers. We do not control, supervise, or direct how Coaches deliver lessons, what they teach, where they teach, or what they charge. Any agreement for coaching services is solely between the Coach and the Player.

We do not endorse Users. Profiles, ratings, credentials, photos, and other information about Coaches and Players are provided by the Users themselves. We do not independently verify credentials (such as USPTA or PTR certification) unless we explicitly state otherwise, and we do not guarantee the quality, safety, legality, or suitability of any Coach, Player, lesson, match, or service.

You use the App and interact with other Users at your own risk. Tennis involves physical activity that carries inherent risks of injury. You are responsible for your own physical condition, conduct, equipment, and decisions about whether to play or take a lesson.

3. Eligibility and Accounts

3.1 Age and Capacity

You must be at least 18 years old to create an account on your own behalf. Users between 13 and 17 may use the App only with the consent and supervision of a parent or legal guardian, who agrees to be bound by these Terms on the minor's behalf. The App is not intended for and may not be used by children under 13.

3.2 Account Registration

To access most features you must register for an account and provide accurate, current, and complete information. You agree to keep your account information up to date.

3.3 Account Security

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at info@thetennisplan.com if you believe your account has been compromised.

3.4 One Account per User

You may not maintain multiple accounts, share your account with others, or impersonate another person. We may suspend or terminate accounts that we believe violate this section.

4. Acceptable Use

You agree not to:

Provide false, misleading, or impersonating information.
Harass, threaten, discriminate against, or abuse any other User or our staff.
Post Content that is unlawful, defamatory, obscene, sexually explicit, or that infringes another person's rights.
Use the App to send spam, solicit business outside the App's intended purpose, or circumvent our payment system.
Introduce viruses, malware, or other harmful code, or attempt to disrupt, scrape, reverse-engineer, or gain unauthorized access to the App or any User's data.
Use the App to violate any applicable law, regulation, or third-party right, including the rules of any facility where lessons or matches take place.

We may investigate and take any action we believe appropriate in response to violations, including warning the User, removing Content, suspending or terminating accounts, and reporting matters to law enforcement.

5. Coach-Specific Terms

5.1 Independent Operation

If you register as a Coach, you confirm that you are operating as an independent business or contractor, that you have all licenses, certifications, permits, insurance, and authority required to teach tennis in your jurisdiction and at the facilities you use, and that you are solely responsible for complying with all tax, labor, immigration, and other legal obligations relating to your work.

5.2 Accurate Listings

You agree that any credentials, photos, biographical details, pricing, packages, availability, and policies you publish are accurate and not misleading, and that you have the rights to all Content you upload.

5.3 Conduct with Players

You agree to treat Players professionally and respectfully; to provide services consistent with what you have advertised; to maintain appropriate boundaries, especially with minor Players; and to follow all applicable safeguarding, anti-discrimination, and consumer-protection laws.

5.4 Cancellations by Coaches

If you must cancel a confirmed Booking, you agree to notify the Player as soon as possible through the App and to issue a full refund unless the Player agrees in writing to reschedule. Repeated late cancellations may result in lower visibility on the App or account suspension.

5.5 Fees and Payouts

Coach fees, our service fee, payout timing, and tax-reporting details are described in your Coach dashboard and in any separate Coach Agreement you accept. We may update fees on notice; continued use of the App after the effective date constitutes acceptance.

5.6 Coach Tax Responsibility

You are solely responsible for reporting and paying all taxes on payments you receive through the App. Where required, we may issue tax forms (such as IRS Form 1099) and collect tax information from you.

6. Player-Specific Terms

6.1 Booking Lessons and Matches

As a Player you may request Bookings with Coaches and join matches or events organized by Coaches or other Players. A confirmed Booking is a direct agreement between you and the Coach (or, for community matches, the organizer).

6.2 Your Conduct

You agree to arrive on time, follow the Coach's reasonable instructions, respect facility rules, and treat Coaches and other Players with courtesy.

6.3 Minors

If you book a lesson for a minor, you confirm that you are the parent or legal guardian and that you accept these Terms on the minor's behalf, including responsibility for the minor's conduct and safety.

6.4 Assumption of Risk

You acknowledge that tennis is a physical activity with risks including injury. You agree to assess your own fitness, consult a medical professional where appropriate, and assume all risks of participation.

7. Bookings, Payments, and Cancellations

7.1 Booking Process

Some Coaches offer instant Booking; others accept Booking requests subject to confirmation. A Booking is confirmed when the Coach (or our system on the Coach's behalf) accepts the request and the App displays a confirmation.

7.2 Payments

Payments are processed through third-party payment providers, including Stripe. By providing payment information you authorize us and our payment providers to charge your payment method for the amounts shown at the time of Booking, including any platform service fees and applicable taxes.

You agree to keep your payment information accurate and current. If a payment is declined or reversed, we may suspend related Bookings and your account until the matter is resolved.

7.3 Service Fees

We charge a service fee on Bookings to operate and improve the App. The fee is disclosed at the time of Booking and may be paid by the Player, deducted from the Coach payout, or split, as described in the App.

7.4 Cancellation Policy

Unless a specific Coach has published a different policy on their profile (which controls if more permissive to the Player), the default cancellation rules are:

More than 24 hours before the scheduled start time: the Player may cancel for a full refund.
Less than 24 hours before the scheduled start time, or no-show: the full lesson fee is charged and is non-refundable.
Coach cancellation: the Player receives a full refund or, at the Player's option, the right to reschedule.
Rescheduling: a request to reschedule within the 24-hour window is treated as a late cancellation unless the Coach agrees to reschedule without charge.

For refund requests outside these rules, contact info@thetennisplan.com. Refunds beyond what is required by law or these Terms are issued at our discretion.

7.5 Subscriptions

If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel before the renewal date through your account settings or the relevant app store. You can find renewal terms, pricing, and cancellation steps in the App at the time of purchase.

7.6 Chargebacks

You agree to contact us before initiating a chargeback. We may suspend your account during the dispute and may permanently terminate your account if we determine a chargeback was made in bad faith.

8. Communications and Notifications

When you create an account or make a Booking you agree that we and Coaches may send you transactional communications relating to the App, including Booking confirmations, reminders, cancellations, schedule changes, payment receipts, account notices, and safety updates. These may be sent by email, in-app message, push notification, or SMS.

SMS consent. By providing a mobile number you consent to receive automated SMS messages relating to your Bookings and account. Message and data rates may apply. You can opt out of non-essential SMS at any time by replying STOP. Opting out of transactional messages may prevent us from delivering Booking confirmations or reminders.

Marketing emails or messages, if any, will include an unsubscribe option. Unsubscribing from marketing does not affect transactional messages required to provide the service.

9. User Content

9.1 Your Content

You retain ownership of Content you submit. By posting Content on or through the App, you grant The Tennis Plan a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting and display), distribute, and display the Content for the purpose of operating, promoting, and improving the App. This license ends when you delete the Content, except to the extent we have already shared it with other Users or are required to retain it by law.

9.2 Representations

You represent that you own or have the necessary rights to post your Content, that it does not violate these Terms or any law, and that it does not infringe any third party's intellectual property, privacy, or other rights.

9.3 Ratings, Reviews, and Match Play Content

Reviews, ratings, match results, and similar Content must reflect your genuine experience or accurate match data. We may remove Content that we believe is false, manipulated, abusive, or that otherwise violates these Terms.

9.4 Removal Rights

We may, but are not required to, monitor, remove, or restrict access to Content. We are not responsible for Content posted by Users.

9.5 Copyright Complaints (DMCA)

If you believe Content on the App infringes your copyright, send a notice to info@thetennisplan.com that includes: (i) your contact details; (ii) identification of the copyrighted work; (iii) identification and location on the App of the allegedly infringing material; (iv) a statement of good-faith belief that the use is not authorized; (v) a statement under penalty of perjury that your notice is accurate and that you are the rights holder or authorized to act on their behalf; and (vi) your physical or electronic signature.

10. Google Calendar Integration

10.1 Authorization

Coaches may connect a Google Calendar to enable availability syncing and automated session Bookings. By connecting your Google Calendar you authorize us to read your availability, create and update events for Bookings, and check free/busy data to prevent double-booking.

10.2 Limited Use of Google Data

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar data solely to provide the scheduling and Booking features described in these Terms. We do not use Google Calendar data for advertising, do not transfer it except as needed to provide or improve the service, and do not allow humans to read it except with your consent, for security or legal reasons, or to comply with applicable law.

10.3 Revoking Access

You can disconnect Google Calendar at any time by going to Settings > Integrations > Google Calendar in the App, or by removing The Tennis Plan from myaccount.google.com/permissions. Disconnecting will disable calendar sync features but will not delete your Booking history within the App.

10.4 Google's Terms

Your use of Google services through the integration is also subject to Google's Terms of Service and Privacy Policy. We are not responsible for Google's services.

11. Privacy

Our Privacy Policy (https://thetennisplan.com/privacy) describes how we collect, use, and share information about you. By using the App you agree to the practices described in the Privacy Policy.

12. Intellectual Property

The App, including its software, design, logos, trademarks, text, graphics, and other content (other than User Content), is owned by The Tennis Plan or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for its intended purpose.

You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the App, or use our branding, without our prior written consent. All rights not expressly granted are reserved.

13. Third-Party Services

The App integrates with or links to third-party services, including payment processors, calendar providers, mapping providers, messaging providers, and app stores. We are not responsible for third-party services, their content, availability, terms, or privacy practices. Your use of third-party services is at your own risk and may be governed by separate terms.

14. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent permitted by law, The Tennis Plan disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the App will be uninterrupted, error-free, secure, or free from viruses; that information on the App will be accurate or complete; that any Coach, Player, lesson, match, or service will meet your expectations or applicable standards; or that any specific outcome will result from use of the App.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions some of the above exclusions may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, The Tennis Plan and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of the App, even if we have been advised of the possibility of such damages.

Aggregate cap. Our total aggregate liability arising out of or relating to these Terms or the App will not exceed the greater of (a) the total amounts you paid to The Tennis Plan in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

16. Disputes; Arbitration; Class Action Waiver

Please read this section carefully. It affects how disputes between you and The Tennis Plan are resolved.

16.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by sending a written notice to info@thetennisplan.com describing the claim and the relief sought. We will attempt to resolve the matter within 60 days of receiving your notice.

16.2 Binding Arbitration

If we cannot resolve the dispute informally, you and The Tennis Plan agree to resolve any dispute arising out of or relating to these Terms or the App by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English, in Los Angeles County, California, or by video or telephone where the rules permit. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

You and The Tennis Plan agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

16.4 Exceptions

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction, or seek injunctive or equitable relief in court to protect intellectual property rights.

16.5 Opt-Out

You may opt out of the arbitration agreement in Sections 16.2 and 16.3 by sending written notice of opt-out to info@thetennisplan.com within 30 days of first accepting these Terms. The notice must include your name, the email associated with your account, and a clear statement that you opt out of arbitration.

16.6 Governing Law

These Terms and any dispute arising under them are governed by the laws of the State of California, without regard to its conflict-of-laws principles. For Users outside the United States, mandatory consumer protection laws of your country of residence may also apply.

17. Termination

You may stop using the App at any time and may delete your account through your settings or by emailing info@thetennisplan.com. We will delete or de-identify your personal information consistent with our Privacy Policy and applicable law; some records (such as transaction records) must be retained to meet legal, tax, and accounting requirements.

We may suspend or terminate your access to the App, with or without notice, if we believe you have violated these Terms, if your account poses a risk to other Users or to us, or if we decide to discontinue the App or any feature. Sections that by their nature should survive termination will survive, including Sections 9.1 (license), 12, 14, 15, 16, and 19.

18. Mobile App Stores

If you access the App through Apple's App Store or Google Play, your use is also subject to the applicable store's terms. To the extent these Terms conflict with the store's terms, the store's terms control with respect to your use of the store. Apple and Google are not parties to these Terms and have no obligation to provide support or maintenance for the App; however, Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS version of the App and may enforce these Terms against you.

19. California Notices

Under California Civil Code Section 1789.3, California Users are entitled to notice that the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

20. General

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms you agree to (such as a Coach Agreement), are the entire agreement between you and The Tennis Plan regarding the App and supersede any prior agreements on that subject.

20.2 Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the rest of these Terms will remain in effect.

20.3 No Waiver

Our failure to enforce any provision is not a waiver of that provision.

20.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

20.5 Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, public health emergencies, war, terrorism, civil unrest, labor disputes, internet or utility outages, or actions of governmental authorities.

20.6 Notices

We may send notices to you by email to the address associated with your account, by in-app message, or by posting on the App. You may send notices to us at info@thetennisplan.com.

20.7 No Agency

Nothing in these Terms creates an agency, partnership, joint venture, employment, or fiduciary relationship between you and The Tennis Plan.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email, in-app notification, or by posting an updated version on the App with a new "Last Updated" date. Changes take effect on the date posted unless we say otherwise. Your continued use of the App after the effective date is your acceptance of the updated Terms.

22. Contact Us

Questions about these Terms? Contact us at info@thetennisplan.com.